Returns Policy

Due to the amount of work required to make each cable, returns or exchanges are NOT accepted on any Custom Sleeved Modular Cables or Extensions.  There will be NO EXCEPTIONS.

 

Shipping & Handling

US SHIPPING TERMS

I offer free US shipping via USPS First Class Mail on orders of $100.00 or more.  Shipping upgrades are available at checkout.

 

INTERNATIONAL SHIPPING TERMS

I offer worldwide shipping via USPS, UPS, and DHL Express (to select locations).

USPS First Class International is the least expensive option but does not come with tracking and is not insured.

THERE WILL BE NO EXCEPTIONS.  I am responsible for your purchase until it reaches the Post Office.  Ownership of packages turned over to the USPS transfers to the buyer. I am not responsible for lost, held, or damaged packages.  I am not responsible for mis-delivery errors via carrier, or incorrect shipping info.  Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by the carrier.  I recommend that you select something other than USPS First Class International shipping service if you want insurance, tracking, or more timely delivery.  You will not be refunded for any lost purchases that are uninsured.

In the case that your package is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.


  I am not responsible for lost packages during transit. 
 I am also not responsible for any weather related damage or delays.  Once the package leaves my hands it is out of my control!



I am not responsible for any customs fees you will incur or for delays because of customs.  I LIST EACH CABLE AT $1.00 VALUE AND CANNOT MARK AS GIFT.  I have no way of knowing if you will incur a customs fee or not.  If you do I am not responsible and you will not be reimbursed.

 

Order lead times (aka Crafting periods)

Extensions take up to 7 full days to craft and ship the following business day.

Modular cables take up to 14 full days to craft and ship the following business day.